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County Manager

The New Mexico Department of Health coronavirus hotline number is 1-855-600-3453.

Bernalillo County is aware of the growing threat of coronavirus (COVID-19). On this page you will find helpful links to information from the CDC, the New Mexico Department of Health, the governor's office, all our news releases regarding the virus, and more. We also have a list of events that are postponed/cancelled until further notice. You can follow us on Twitter or Facebook to stay up to date.

CDC Information

New Mexico Department of Health

If either of the following are true, call the New Mexico Department of Health at (505) 827-0006:

  • You have fever, cough, or shortness of breath, and in the 14 days before your symptoms started, you visited China, Iran, Italy, South Korea, or were in contact with a person known to have COVID-19.
  • You do not have fever, cough, or shortness of breath, but you did travel to China, Iran, Italy, or South Korea, in the last 14 days, or were in contact with a person known to have COVID-19.

BernCo News Releases

BernCo Cancelled Events, Meetings and Closed Offices - Updated March 24, 2020

Following directives from the State of New Mexico, Bernalillo County has now as of March 24, 2020, closed a majority of its facilities to the public until further notice.  Bernalillo County will be conducting a majority of its work and public functions through the use of online applications, email, and drop box services.

Law enforcement, firefighters and rescue personnel, 911 dispatch, and the Metropolitan Detention Center (no in-person visitation) will continue to work as normal.

The building closures and staff reductions are an effort to control the spread of coronavirus COVID-19 and limit personal contact between residents.  Governor Michelle Lujan Grisham has asked residents to stay at home and if they do go out, to keep at least a six-foot distance to avoid contact and groups should include no more than five people.

BernCo operations from March 24 until further notice are as follows:

ABC Community School Partnership – Closed

Accounts Payable – Closed

·       Payments to vendors will continue to be processed

·       Contact – 505-468-7316

Animal Care – Open by appointment 505-468-PETS (7387)Enforcement – 505-468-PETS (7387)

·       Adoptions – by appointment – 505-296-3036

·       Reclaim of Pet - 505-468-PETS (7387)

·       Lost Pet – email: animal@bernco.gov

·       Stray Animals - the center will only accept emergency intake of stray animals that are sick, injured or pose a risk to public health and safety.                                     For assistance regarding a stray animal, please call 505-468-PETS (7387)

Assessor’s Office – Closed to public access – For inquires, email assessor@bernco.gov or call 505-222-3700. Other services are available                                             at www.bernco.gov/assessor

Behavioral Health – CARE Campus – Open

·       Narcan distribution continues

·       Social model detox limited to 20 clients

·       Public inebriate intervention program limited to 10 clients

·       More information at www.bernco.gov/dbhs

Clerk – Closed to public access

·       Online services for recording and filing – 505-468-1290

·       Bureau of Elections – 505-468-VOTE

·       Register to vote, update registration, or request absentee ballot – BerncoVotes.org

County Commission – Offices and meetings closed to the public

·       Commission meetings available via live stream @ www.bernco.gov/live

·       Public comments can be submitted to jubaca@bernco.gov or at https://www.bernco.gov/boards-commissions/speak-at-a-meeting.aspx

County Executive Offices – Closed to public access

Community Centers and Fitness Centers – Closed

·       No private events

·       No sports programming

East Mountain Transfer Station – Limited hours

·       Sundays – Tuesdays from 1 – 5 p.m.

  • Wednesdays from 8 a.m. – 5 p.m.
  • Thursdays – Saturdays from 8 a.m. – noon

·       Green waste or recycling being accepted

Economic Development – Closed - phone contact only

Garbage collection – by Waste Management - Open

Human Resources – Closed.  Questions to HR@bernco.gov

Housing Department – Closed to public access - Residents should contact their program assistants for help

Lunch Program – Open

·       Meals served M-F 10 a.m. to 1 p.m. (Grab and go only)

o   Mt. View Community Center

o   Paradise Hills Community Center

o   Raymond G. Sanchez Community Center

o   South Valley Multipurpose Center

o   Vista Grande Community Center

o   Westside Community Center

Metropolitan Detention Center – No in-person visitation – videophone or email only ( https://sso.gtlconnect.com/users/sign_up,)

·       Inmate money accounts

o   Money orders only

MDC c/o Cash Accounting

100 Deputy Dean Miera Dr. SW

Albuquerque, NM 87151

o   Online at: www.accesscorrections.com

Open Space – Outdoor trails and facilities open, buildings closed, playgrounds closed

Operations and Maintenance – Open by appointment only 8 a.m. – noon

·       Solid Waste Payments online or by drop box at 2400 Broadway, SW, Bldg N

·       Traffic permitting via the website

Parks, Recreation and Open Space Offices – Closed, email and phone contact only

Payroll Office – Closed, but available by phone, 505-468-7300. Requests for Check stubs or W-2s will be mailed via USPS.

Planning and Development Services – Open – 9 a.m. to 2 p.m. for the issuance of building permits, business licenses, trade permits, food                                                                             permits                                                               
Probate Court – Closed

Procurement – Closed – staff contact - 505-468-7013 or email purchasing@bernco.gov

Rio Grande Swimming Pool – Closed

Risk Management – Open – 9 a.m. – 2 p.m. - limited staffing

·       Phone contact preferred: 505-314-0440

Senior meal sites – Closed, City of Albuquerque making home deliveries

Technical Services – Open by email, phone and appointment only

·       Developmental Review Program - Development, permitting and plan review

·       Natural Resource Services – Wastewater applications and inspections

·       Transportation Project Planning – Traffic impact analysis review

Treasurer’s Office – Closed to public access

·       Contact the Treasurer’s Office at treasurer@bernco.gov or 505-468-7031

·       Tax payments may be made online @ bernco.gov/treasurer, by mail to:  PO Box 27800 Albuquerque, NM 87125, and via the drop box downtown at One Civic Plaza, NW at the corner of 5th and Marquette

Youth Services Center – Suspended visitations, increased phone visitation, video conferencing for attorneys, suspended volunteer programs.

The county is asking all residents to be aware of their surroundings and others near them.  Please adhere to the six-foot rule and stay at home except as needed for grocery shopping, medical assistance and exercise.  Limit group contact to five or less people.


The New Mexico Health Department COVID-19 information line is: 505-600-3453.

County information is available on the BernCo website at www.bernco.gov.

Up to date information about state mandates and information is at www.newmexico.gov.

Information regarding coronavirus COVID-19 can be found at www.cdc.gov.

Other Important Information

  • APS Identifies 89 Sites for Student Meal Pick-ups

  • The following precautions are being taken at the Youth Services Center: Effective immediately, all visitation will be temporarily suspended. Resident phone privileges will be extended to three additional calls per week if requested by youth. The additional phone calls will take place during their regularly scheduled visitation times. See Resident Extended Call Schedule for more information.

  • The Metropolitan Detention Center has put several restrictions in place, including temporarily discontinuing all in-person visits to the secure area of the facility. This restriction applies to all non-essential security personnel, including any outside groups and/or volunteers. In addition, visits in the front area of the facility are temporarily discontinued. Click here to see them all.
  • Seniors are encouraged to pick up a grab-and-go lunch at one of five meal distribution sites run by the City of Albuquerque. Meals can be picked up outside of the senior or multigenerational center, from 11:30 a.m. through 1:00 p.m. Please call 764-6400 and leave a message letting the Department of Senior Affairs know you’ll be coming to help ensure enough meals are prepared.

          Meal Distribution Sites:

  1. Barelas Senior Center, 714 7th St. SW 87102
  2. Los Volcanes Senior Center, 6500 Los Volcanes Rd. NW 87121
  3. Manzano Mesa Multigenerational Center, 501 Elizabeth St. SE 87123
  4. North Domingo Baca Multigenerational Center, 7521 Carmel Ave NE 87109
  5. North Valley Senior Center, 3825 4th NW 87107

If someone is unable to visit one of the meal distribution sites and needs a meal delivered, call 764-6400.

Smith’s will open an hour early for senior shoppers. Starting March 18 the grocery store will be reserving an hour on Monday, Wednesday and Friday to solely the shopping needs of senior citizens. Stores will have special hours for seniors from 7 a.m. to 8 a.m. This will continue until further notice. The company says they will have staff on hand to help with anyone that needs special accommodations.

If they need groceries or other supplies delivered, call the New Mexico Department of Health hotline number, 1-855-600-3453. Please be patient as programs are being established to meet those needs.

  • BernCo has installed hand washing stations at the entrances of Union Square, the CARE campus, Animal Care, MDC, the Youth Services Center, the district courthouse and the District Attorney's office. It is MANDATORY for staff/others to use the hand washing stations before entering building. Hand washing with soap and water is the best way to get rid of germs and help to maintain the safety of employees and the public.

BernCo Frequently Asked Questions 

Q. Will the Sheriff’s deputies and firefighters still come when I call?

A. Yes. Law enforcement, fire and rescue are all considered essential personnel and will remain on the job 24/7.

Q. The county has cancelled all travel for employees. Can I still travel?

A. Citizens are free to come and go as they please. The county only urges caution when traveling.

Q. How can I find out what is closed?

A. Click on this March 24 news release to find out what is closed.

Q. How do I keep from being infected?

A. There is no 100% guarantee that you will not contract corona virus. Limit you contact with other people. Wash your hands and use hand sanitizer frequently. Cover your cough and sneeze at all times. Use common sense health measures.

Q. Is the county CARE detox facility open?

A. Yes. The county detox is operating on its normal hours. Narcan distribution continues. Social model detox limited to 20 clients. Public inebriate intervention program limited to 10 clients. Get more information at www.bernco.gov/dbhs

Q. If I show symptoms of corona virus, can I still go to detox?

A. Anybody showing signs and symptoms of COVID-19 is not eligible for detox at this time and should contact the New Mexico Health Department immediately at (855) 600-3453.

Q. I’m in need of detox but can’t self-quarantine, can I still come to detox?

A. No. Contact the state health department for instructions on what to do. (855) 600-3453

Q. Should I self-quarantine if I feel sick?

A. Contact a healthcare facility immediately for assistance. Call first, before going in!

View All Events
    • Art Along the Rio Grande: Experience Nature Through the Artists' Lens is a visual exploration of the ecological and cultural richness of the South Valley’s Valle de Oro Wildlife Refuge. The exhibit is a joint project of the Refuge, Gutiérrez Hubbell House, Friends of Valle de Oro, Hubbell House Alliance, and Bernalillo County Public Art. Valle de Oro National Wildlife Refuge is the Southwest’s first urban refuge, located in the South Valley, just a few miles south of downtown Albuquerque. The refuge is in the process of restoring a former dairy farm back to a mosaic of native New Mexico habitats in order to provide an oasis for wildlife as well as an abundance of education and recreation opportunities for the community. The exhibit showcases the work of local artists in diverse mediums. For the past 7 years, photographers of all ages and skill levels have been invited to participate in an annual photo contest hosted by the refuge, to capture images of the refuge's wildlife, landscapes and people. This exhibit will feature the winning images from the 2019 photo contest, highlighting the refuge this past year as it begins restoration. Sketches and images from the Fall 2019 field mural project featuring 5 women muralists will be on display at GHH. The murals can still be seen at the Refuge, while sketches, photos, and other works reflect the goals and processes of the artists. Artwork by local Artist Wren Walraven, will also be featured. Wren’s artwork content comes from her personal experiences with wildlife, her passion for those animals and the magical desert scenery. Join us in this celebration of the South Valley’s environmental beauty, creativity, and community connections.
      Gutierrez-Hubbell House, 6029 Isleta Blvd. SW
      4/2/2020 10:00 AM - 4/2/2020 2:00 PM

    • Learn basic English vocabulary and overview the parts of speech for free every Tuesday and Thursday from 10-11:30 a.m. at the South Valley Multipurpose Center. Call (505) 468-7341 for more information.
      South Valley Multipurpose Center, 2008 Larrazolo Rd. SW
      4/2/2020 10:00 AM - 4/2/2020 11:30 AM

    • Join us Mondays and Thursdays from 12 to 1:30 for Home School P.E. for kids ages 6-14. See fliyer for cost and semesters.
      Los Vecinos Community Center, 478 and a half, Old Highway 66, Tijeras
      4/2/2020 12:00 PM - 4/2/2020 1:30 PM

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