New Mexicans with questions or who need help registering for the COVID19 vaccination can call the N.M. Dept. of Health coronavirus hotline at 1-855-600-3453. Press option "0" for vaccine questions and then "4" for tech support.

Bernalillo County is doing its part to help slow the spread of COVID-19. On this page you will find helpful links to information from the CDC, the New Mexico Department of Health, the governor's office, all our news releases regarding the virus, and more. We also have a list of events that are postponed/cancelled until further notice. You can follow us on Twitter or Facebook to stay up to date.

COVID-19 Vaccine

Bernalillo County has compiled a list of some of the most frequently asked questions regarding the vaccines for COVID-19. You can read them at the link below.

***As of April 5, 2021, all New Mexicans age 16 and older are eligible for COVID-19 vaccine.***

More information about the vaccine is available at the NMDOH website.

Q: Do I still need to wear a mask after receiving the vaccine?

A: According to the CDC, no. Fully vaccinated people can resume activities without wearing a mask or physically distancing, except where required by federal, state, local, tribal, or territorial laws, rules, and regulations, including local business and workplace guidance.

Red-to-Green Framework for Safe Re-opening

***April 28 update*** State officials announced on Wednesday, April 28, that New Mexico will loosen the key health metrics used to assign risk levels to counties under the Red-Yellow-Green COVID-19 framework, as the state’s nation-leading vaccine distribution effort is over time likely to reduce the number of asymptomatic people seeking out and receiving tests for COVID-19. You can read the full Public Health Order here.

The color-coded framework will now include a criterion that will benefit counties as their vaccination rates improve, incorporating an essential new metric that reflects increasing vaccination rates in counties all across the state as more supply becomes available. An updated Department of Health public health order is attached to this news release.

Gov. Michelle Lujan Grisham also announced an important state target: When 60 percent of eligible New Mexicans have been fully vaccinated, which state modeling projects may occur as early as the end of June, the state will graduate out of the color-coded county risk system and remove most pandemic-related restrictions on commercial activities. Although a mask requirement while around others will remain in place, and certain COVID-Safe Practices will be required for specific activities, this target – made possible by New Mexico's nation-leading vaccination effort – will represent the most significant removal of restrictions since the onset of the pandemic.

The state’s intent under the revised color-coded framework, meanwhile, remains to align a local area’s decreasing risk level with loosened requirements, and vice versa, and to balance the need to prevent another surge of viral spread with the need for standard localized “openness” amid this stage of the pandemic, as we approach an environment where restrictions can be relaxed to an even greater extent or entirely over the summer.

Effective Friday, April 30, the health metrics that will be used to determine a county’s risk level will be:

  • A new per-capita rate of new COVID-19 cases of no greater than 10 per 100,000 inhabitants over the most recent 14-day reporting period
  • An average positivity rate less than or equal to 7.5 percent over the most recent 14-day reporting period
  • A county with a fully vaccinated rate at or above a target, beginning at 35% as of April 30 and increasing to 40% for the regularly-scheduled map update on May 5, that will increase 5% every other week as more vaccinations are completed
    • As an example, the vaccination rate metric will increase to 45 percent for the next biweekly map update on May 19

A county that meets none of the criteria upon the biweekly Department of Health map update will be at the Red Level. A county meeting one will be at the Yellow Level. A county meeting two criteria is at the Green Level. A county meeting all three criteria, or having maintained the Green Level for two consecutive biweekly map update periods, is at the Turquoise Level.

In addition, counties that reach the Turquoise Level will move to a four-week update, as opposed to biweekly. In other words, once a county reaches the Turquoise Level, as of May 5, they will maintain the Turquoise Level for at least the next four weeks, whereas up until now the time period between updates has been two weeks.

Previously, the health metrics were more restrictive; the new per-capita case rate was 8 per 100,000 inhabitants and the average new positivity rate was 5 percent. Vaccination rates were not part of the equation.

State officials also announced on Wednesday that New Mexico will adopt the Centers for Disease Control and Prevention’s updated guidance on facemasks for those who are fully vaccinated. Masks will no longer be required when exercising outdoors alone or with members of the same household or attending a small, outdoor gathering of fully vaccinated individuals no larger than the applicable mass gathering limit for the county or twenty (20) individuals, whichever is less. Fully vaccinated individuals will no longer be required to wear a mask when attending small, outdoor gatherings of vaccinated or unvaccinated individuals no larger than the applicable mass gathering limit for the county or twenty (20) individuals, whichever is less. Regardless of vaccination status, masks continue to be required in any public indoor space, with the exception of while eating or drinking, and in any public outdoor space where numerous vaccinated and unvaccinated people from multiple households are in close proximity.

CDC Information

New Mexico Department of Health

BernCo News Releases

BernCo Updated COVID Guidelines (May 27, 2021)

County offices and facilities will continue requiring masking and social distancing guidelines for employees, vendors, and contractors at all county facilities.  The general public is not required to wear a mask but should observe social distancing while in county facilities.  

While masks are not required, they are strongly encouraged.

The scheduled move of the county headquarters from One Civic Plaza to the new Bernalillo County @ Alvarado Square is directing the continuation of employee teleworking and remote working.  The county is currently developing a move-in schedule for county employees. The county has been granted a certificate of occupancy for Alvarado Square and an official public opening day has been set for Aug. 16. County departments that are currently open to the public or open through phone contact only, have staff present and working in county facilities.

The county will adhere to the following:

  • Vendors and contractors will be required to wear masks while in county facilities.
  • Meetings will be conducted virtually whenever possible.  When in-person meetings are necessary, social distancing of at least six feet will be observed at all times.
  • County employees that are equipped and directed to tele-work or work remotely will continue to do so

Law enforcement, firefighters and rescue personnel, 911 dispatch, the Metropolitan Detention Center and YSC will continue to work as normal.

While the move to Alvarado Square takes place, county services will continue as normal and as allowed by the current COVID-safe mandates.  

BernCo operations as of May 27 are as follows:

ABC Community School Partnership – Closed for summer

Accounts Payable – Closed

  • Payments to vendors will continue to be processed
  • Contact – 505-468-7316

Animal Care – Open with limited hours of operation

  • Business hours:  Tues. – Sat., Noon – 5 p.m.
  • Services include:
    • Animal Viewing and Adoptions: Tues – Sat., Noon with final viewings at 4:30 p.m.
    • Enforcement – 505-468-PETS (7387)
    • Licensing and General Information- 505-314-0281
    • Lost Pet – Email:
    • Owner Relinquishments- By Appointment 505-468-7261
    • Spay/Neuter Assistance Program
    • Reclaim
    • To report Animal Neglect or Cruelty or for Emergencies and Stray Found Animals- 505-468-PETS (7387)
    • Donations of product are welcome! Drop off can be done during normal business hours.

Masks are required within the Animal Care facility for all employees, vendors, and contractors. The general public is not required to wear a mask, but it is encouraged.


Assessor’s Office – Main office closed to the public

  • Walk-up window Service: 10 a.m. – 3 p.m.
    • Located on north side of Assessor’s building
  • Available by phone  
    • 8 a.m. – 5 p.m.
    • Phone: 505-222-3700
  • Email:
  • Online Services –

Behavioral Health – CARE Campus – Open

Board of County Commissioners – Appointment only, scheduled through commission office staff

Clerk – Closed to public access

County Executive Offices – Open

  • M – F, 8 a.m. - 5 p.m.

Community Centers – Open

  • 8 a.m. – 5 p.m.
  • No private events

East Mountain Transfer Station – Open

  • 7 days, 7 a.m. – 5:15 p.m.

Economic Development – Closed – Available by appointment only

Fixed Assets – Customer service by appointment only

  • Email:
  • Phone: 505-224-1630
  • County departments can pick-up/drop-off by appointment only M – F, 8 -11 a.m. and 1:30 - 3:30 p.m.
  • Customers wanting to pick up Govdeals auction items can do so only by appointment M – F, 8 - 11 a.m. and 1:30 - 3:30 p.m.    

Garbage collection – by Waste Management – Open

Human Resources – Closed to the public

Housing Department – Closed to public access

  • Employees may be reached by phone M – F, 8 a.m. – 5 p.m. - 505-314-0200
  • Residents should contact their program assistants for help

Lunch program - Open

  • Meals served M-F 10 a.m. to 1 p.m. (Grab-n-go only)
  • Summer lunch program begins June 1 (Grab-n-go only)

Metropolitan Detention Center (MDC) – No in-person visitation – videophone or email only (,)

  • Inmate money accounts
    • Money Orders only:
      MDC c/o Cash Accounting
      100 Deputy Dean Miera Dr. SW
      Albuquerque, NM 87151
    • Online at:

Open Space – As of June 1

  • Phone contact is 505-314-0400, email:
  • Gutierrez Hubbell House Museum - Thurs. & Sat., 10 a.m. – 6 p.m.
    • Trails open dawn to dusk
    • Indoor tours by reservation
    • Available for rental
  • Bachechi Open Space
    • Trails open dawn to dusk
    • In-person programming for speaker series with reservation only
    • Available for rental
  • Other Open Spaces
    • Trails open dawn to dusk

Operations and Maintenance – Open by appointment only 8 a.m. – noon

  • Solid waste payments online or by drop box at 2400 Broadway, SE, Bldg N
  • Traffic permitting via the website

Payroll – Closed

  • Phone number has been changed to 505-364-3442
  • Requests for pay stubs or W-2s for employees no longer with the county will be mailed via USPS
  • Employees will use their single sign-on (SSO) access to pull their pay stubs or W-2s
  • All physical payroll checks will be mailed via USPS.

Parks, Recreation and Open Space Offices – Open June 1

  • M – F, 8 a.m. – 5 p.m.

Planning and Development Services – Open

  • M – F, 8 a.m. to 4 p.m.

Probate Court – Closed to the public

  • Contact the Probate Court at 505-468-1229 or email:
  • Accepting probate filings by mail or email for intestate (no will)
  • Mail: Probate Court, One Civic Plaza NW, Rm. 6029, Albuquerque, NM 87102

Procurement – Closed to the public

Risk Management – Open

  • M – F, 8 a.m. – 5 p.m.

Technical Services – Open

  • M – F, 8 a.m. – 5 p.m.

Treasurer’s Office – Closed to public access

Youth Services Center – Suspended visitations, increased phone visitation, video conferencing for attorneys, suspended volunteer programs.




Other Important Information

  • Precautions and Mitigations for Long Term Healthcare Facilities

  • Recommendations for food facilities regarding COVID-19

  • YSC Parent/Guardian Fact and Resource Sheet

  • COVID-19 Economic Development Resources

  • The following precautions are being taken at the Youth Services Center: Effective immediately, all visitation will be temporarily suspended. Resident phone privileges will be extended to three additional calls per week if requested by youth. The additional phone calls will take place during their regularly scheduled visitation times. See Resident Extended Call Schedule for more information.

  • The Metropolitan Detention Center has put several restrictions in place, including temporarily discontinuing all in-person visits to the secure area of the facility. This restriction applies to all non-essential security personnel, including any outside groups and/or volunteers. In addition, visits in the front area of the facility are temporarily discontinued. Click here to see them all.
  • Seniors are encouraged to pick up a grab-and-go lunch at one of five meal distribution sites run by the City of Albuquerque. Meals can be picked up outside of the senior or multigenerational center, from 11:30 a.m. through 1:00 p.m. Please call 764-6400 and leave a message letting the Department of Senior Affairs know you’ll be coming to help ensure enough meals are prepared.

          Meal Distribution Sites:

  1. Barelas Senior Center, 714 7th St. SW 87102
  2. Los Volcanes Senior Center, 6500 Los Volcanes Rd. NW 87121
  3. Manzano Mesa Multigenerational Center, 501 Elizabeth St. SE 87123
  4. North Domingo Baca Multigenerational Center, 7521 Carmel Ave NE 87109
  5. North Valley Senior Center, 3825 4th NW 87107

If someone is unable to visit one of the meal distribution sites and needs a meal delivered, call 764-6400.

Smith’s will open an hour early for senior shoppers. Starting March 18 the grocery store will be reserving an hour on Monday, Wednesday and Friday to solely the shopping needs of senior citizens. Stores will have special hours for seniors from 7 a.m. to 8 a.m. This will continue until further notice. The company says they will have staff on hand to help with anyone that needs special accommodations.

If they need groceries or other supplies delivered, call the New Mexico Department of Health hotline number, 1-855-600-3453. Please be patient as programs are being established to meet those needs.

BernCo Videos

BernCo Frequently Asked Questions 

Q. Will the Sheriff’s deputies and firefighters still come when I call?

A. Yes. Law enforcement, fire and rescue are all considered essential personnel and will remain on the job 24/7.

Q. The county has cancelled all travel for employees. Can I still travel?

A. Citizens are free to come and go as they please. The county urges caution when traveling. The governor has issued an executive order requiring people entering New Mexico (whether by land or air) to quarantine and self-isolate for 14 days upon arrival.

Q. How do I keep from being infected?

A. There is no 100% guarantee that you will not contract corona virus. Limit you contact with other people. Wear a mask. Wash your hands and use hand sanitizer frequently. Cover your cough and sneeze at all times. Use common sense health measures.

Q. Is the county CARE detox facility open?

A. Yes. The county detox is operating on its normal hours. Narcan distribution continues. Social model detox limited to 20 clients. Public inebriate intervention program limited to 10 clients. Get more information at

Q. If I show symptoms of corona virus, can I still go to detox?

A. Anybody showing signs and symptoms of COVID-19 is not eligible for detox at this time and should contact the New Mexico Health Department immediately at (855) 600-3453.

Q. I’m in need of detox but can’t self-quarantine, can I still come to detox?

A. No. Contact the state health department for instructions on what to do. (855) 600-3453

Q. Should I self-quarantine if I feel sick?

A. Contact a healthcare facility immediately for assistance. Call first, before going in!

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